Archive for May, 2008
Nina Platt Consulting and Southerton Consulting had a good turnout for the webinar we hosted this week. The presentation focused on doing user-centered research before beginning to design an intranet. Since we ran out of time for questions, we are posting the questions and answers for those we didn’t get to. If you attended, or even if you didn’t, please ask additional questions about user-centered research using the comment option that is available when you click on the title of this post. We will respond to those questions within one business day.
Question 1: Do you have any examples of pre-existing intranet surveys?
Laurie Southerton responds: One thing to remember when you are doing an intranet survey is to focus on tasks since a firm intranet is about business productivity. Tasks could include knowledge sharing, practice management, collaboration, and more. For one example, click here.
Question 2: Do you have any intranet resources you can share?
Nina Platt responds: There are a number of intranet resources that include information about doing this type of user-centered research. They include:
CorporateWebsite: 1 in 3 find intranet “not useful”, Toby Ward, 12/14/2007
Intranet Journal: Designing an Intranet User Survey, Paul Chin, 12/13/2004
Intranet Journal: Increasing Portal Adoption with User Scenarios, Paul Bryan, 5/16/2007
KM Column: Conducting Intranet Needs Analysis, James Robertson, September 2005 – a more recent posted on this blog by Patrick Kennedy that is very interesting is Using Cultural Probes for Intranet User Research
Webcredible: Expert usability review vs. usability testing, January 2007
We would appreciate hearing from others with their suggestions and questions.
Also, please note we will be offering future webinars on the topic of law firm intranets which are listed at the end of this posting.
Creating the Successful Law Firm Intranet: Webinar 1 – Research registration is still open until the end of the day. Click on the name of the webinar to register. More information about the program and the series is availble in a previous post.
You are invited to attend:
Creating the Successful Law Firm Intranet
(A five-part webinar series hosted by Nina Platt Consulting, Inc.)
What is a successful law firm intranet? An intranet should be a business productivity tool. An intranet’s success is measured by the increased efficiency of the lawyers and staff who use it. Building a successful intranet involves having a good strategy, a realistic plan and involving users in every step of the process. A successful intranet begins with effectively following a five-step process: Research, Design, Develop, Rollout and Measure. Nina Platt Consulting, Inc. is hosting a five-part webinar series designed to teach you the steps to creating a successful intranet.
Wednesday, May 28 12-1:00 p.m. CST
In this session you will learn:
The top reasons law firm’s consider creating or redesigning their intranet.
Why conducting research first is critical to all phases of your project – creating a user-centered needs assessment.
Three things you can do to begin user-centered research at your firm today.
Owner and principal consultant, Nina Platt, is a former law librarian and AmLaw 100 firm library director who has worked with knowledge management (KM) in law firms since 1986. She has written and delivered numerous articles, presentations and papers on both KM and intranet-related subjects.
Amy Witt, Project Analyst, Nina Platt Consulting, Inc.
Laurie Southerton, Certified Usability Analyst, Southerton Consulting & Art, LLC
Laurie is a Certified Usability Analyst and a Certified Business Analyst providing clients exceptional results with intranet planning and design since 1994. Her company specializes in User-Centered Design, Marketing, Communications and Training.
FEE: $30.00 Save 15% when 5 or more attendees register from the same firm.
Registration deadline is May 23, 2008. Space is limited, so register early!
Mark your calendars for the next 4 webinars in this series:
Wednesday, June 25 12-1:00 p.m. CST
Webinar 3: Intranet Development: Develop with users.
Wednesday, July 23 12-1:00 p.m. CST
Webinar 4: You built it, now will they come? Plan the successful Intranet Rollout.
Wednesday, August 20 12-1:00 p.m. CST
Webinar 5: Measure & Maintain: Planning your Intranet’s future.
Wednesday, September 24 12-1:00 p.m. CST