Archive for the ‘Surveys’ Category
Just in time for holiday reading, NetStrategy/JMC has released intranet expert Jane McConnell’s Global Intranet Trends 2011. Two buying options, including the report alone or the report with a 60-90 minute briefing with the author. This report is a great read if you are doing any strategic planning for your intranet. To get an idea of the contents of the report I downloaded the Full Sample (PDF, 1.3 MB) which includes the executive summary with table of contents, sample pages and information about the author.
The report is divided into 3 sections:
- 5 megatrends affecting intranets today
- The impact of social media
- The 2 key challenges facing digital teams in 2011
The 5 megatrends she focuses on are the intranet as:
- The front door into the workplace
- Team-oriented
- People-focused
- Real-time
- Place-Independent
The 2 key challenges are:
- Governance and engaging stakeholders
- Facilitating the the social dimension
There are few (if any) law firms that participated in the report but I’ve found I can always learn from any intranet I look at or read about. More information is included in the executive summary, etc. about all of the points above or you can jump in and buy the report now.
Take the Intranet Governance Survey 2010 to find out! If you participate, which is quick and easy, you will receive a free copy of the final report this summer, including a summary and analysis of responses, plus samples of intranet governance documentation. The survey is run by Anne Mitchell, PMP, Certified Usability Analyst, and will be open for a couple months.
These kind of surveys are excellent for benchmarking your own intranet and getting a sense for what others are doing that works. Even if you don’t participate, you can still purchase a copy of the report when it is available.
Take the survey now or download the NDA (non-disclosure agreement) if you are willing to share examples.
Intranet design has come a long way in recent years, especially with the advancement of social networking tools, user-centered design, and mobile access. If you’re interested in what other intranets are doing and keeping your intranet fresh and usable, you should read Nielsen/Norman Group’s post and report on the 10 Best Intranets of 2010.
The 10 winning intranets for 2010 include:
- Enbridge, Inc., a leader in energy transportation and distribution in North America (Canada)
- GE, a diversified technology, media, and financial services company (US)
- Howard Hughes Medical Institute (HHMI), a nonprofit medical research organization (US)
- Huron Consulting Group, a consulting company (US)
- Jet Propulsion Laboratory (JPL), a NASA Center that manages robotic spacecraft exploration of Earth, the solar system, and the universe (US)
- The MITRE Corporation, a not-for-profit organization managing four federally funded research and development centers (US)
- SCANA Corp., a Fortune 500 energy-based holding company (US)
- Trend Micro, Inc., a leader in Internet content security (Japan)
- URS Corporation, a leading provider of engineering, construction, and technical services for public agencies and private sector companies (US)
- Wal-Mart Stores, Inc. (Walmart), a retailer with more than 8,000 retail units under 53 different banners in 15 countries (US)
Jakob Nielsen also lists some interesting highlights of the report in his Alertbox posting on January 4th:
- median company size among winners was 6,350 employees
- average team size this year was 14 people, which is 27% higher than the average team size in 2006
- 30% of the intranets had special mobile features
- social network features on winning intranets include social features for employees as individuals, as well as workgroup support and other features that encourage work-related connection
- trend of CEO blogs on better intranets
- winning intranets encouraged users to try out new and improved features
- 40% of winning companies designed intranet features with the explicit goal of addressing unexpected emergencies
While the Alertbox posting has some of the high-level findings, the nitty gritty detail is, of course, in the full report. It’s available for download for $224 (single license), and at 449 pages with 198 full-color screenshots it promises to be well worth the nominal price tag.
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