Another week full of interesting articles and posts about intranets.

Elizabeth Lupfer (The Social Workplace) recent post, Knowledge Management: Creating a Social Intranet Where Your Employees can Learn, reminds us of the capabilities the Ten Best Intranets in 2011 as recognized by the Nielsen Norman Group had in common:

  • Knowledge management
  • Innovation management
  • Comments
  • Ratings
  • Participation awards
  • Customized collections

InformationWeek’s Venkatesh Rao’s post, Hard And Soft Power In Enterprise 2.0, suggests that we are using only part of the persuasion vocabulary we need to describe enterprise 2.0.

Soldiers and diplomats talk about hard power versus soft power. Hard power is all about guns, missiles, threats, and coercion. Soft power, an idea formulated by Harvard’s Joseph Nye in the 1990s, is all about making friends and influencing people through cultural attraction, sharing, and cooperation.

Mark Morrell follows his recent post of the same name with a second post on SharePoint – It’s how you use SharePoint 2010 that decides the value it brings 2.  Here, he covers “how vital it is to set the right level of permissions for people using the information published.”

Toby Ward’s post, Social Communications, Social Intranet, reminds of the Social Communications: Delivering winning internal communications programs with Intranet 2.0 seminar presented by Dave Duschene, of InsideEdge and Julian Mills of Precient Digital Media.


I ran across a number of articles this week that I found interesting.

IBF 24 is coming; stock up on those energy drinks!  Intranet Benchmarking Forum hosts it annual 24 hour web conference.  Free to everyone, it includes tours of some of the best intranets today including  tours of Google, BT, IKEA, BP, Abbott, Oxfam International, Barclays, Kellogg, Duke Energy, Reynolds Porter Chamberlain, AMP Asset Management and Booz Allen Hamilton.

Is Business Steering your Digital Workplace?  Jane McConnell discusses governance for intranets with a focus on business.

10 Characteristics of a Great Intranet  Intranetizen, Jonathan Phillips, posts a great list that demonstrates what makes an intranet great.  His definition of great is:

1. unusual or considerable in degree, power, intensity
2. wonderful; first-rate; very good
3. notable; remarkable; exceptionally outstanding
4. important; highly significant or consequential
5. of extraordinary powers; having unusual merit; very admirable

I am going to start posting a roundup each week that points out interesting articles/blog posts I’ve run across over the week.  I hope you find them useful.  Here goes:

Step Two Design’s James Robinson provided a great post on their Column Two blog, titled Where to start with a SharePoint intranet.  He discusses the importance of having a good understanding of what SharePoint can do as well as having a “crystal clear vision and direction”.  I think we’ve all heard the stories about firms who started using SharePoint without understanding what they were getting into and then found themselves spending more money on development than planned.

Mark Morrell’s post, 5 simple ways to benchmark your intranet provides a variety of ideas of how to determine if your intranet is doing what it should.  How does it compare to other law firm intranets (or corporate intranets for that matter)?  His 5th idea speaks to having an expert review or audit done by a third-party.

Jeff Hester reminds us that Knowledge Management is Not a Software Solution in his blog post on Jeff  I tend to think of an intranet as a tool for managing and sharing knowledge (if done right).  I also subscribe to the idea that knowledge management is governed by the 80/20 rule – 80% people and 20% technology.  That doesn’t mean that we need to use less technology.  We need to spend more time focusing on the people it serves.

Murali Sitaram’s post on GIGAOM, Social Tools: Helping People Share What They Know, describes the use of social network or Enterprise 2.0 tools within an organization.  The post focuses on knowledge transfer when onboarding a new employee and the importance of sharing what is known by employees long before they retire.   He also speaks to engaging employees for better adoption of the use of these tools.

If you read an article or blog post that you found especially interesting this week, please post it using the comments feature.

Have a great weekend!

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